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Frequently Asked Questions


myCME Account

How do I sign up for myCME?

Answer: Go to myCME, click the New User link and complete the New User Profile. You only need to complete the profile once. Please write down your password so you have it on file for future log ins. The next time you visit the site, you can log in to myCME by entering your email address and password.

How do I change my password or personal information?

Answer: Log in to myCME and click the "Edit Profile" button.

What if I have forgotten my password?

Answer: On the initial myCME Login Screen choose "Forgot Password". You will see a box to enter in your email address. After clicking "Retrieve Password" your password will be sent to your email address. Note: The email address you enter must match the email you used to create your initial profile. If you enter an alternative email you will get an error message stating "Sorry, but a password could not be found for the email you entered". If you have forgotten which email you signed up with, please contact support at mycme[at]ccf.org.


Claiming Credit

I am trying to claim credit but I do not see the credit claiming link on the myCME homepage, why is this?

Answer: The credit claiming process is linked to the specific email address you used to register. Please make sure you are logging into myCME with the correct email address. If you continue having trouble, please call our help desk at 216.444.9990 and be prepared to give them the name of the activity you attended. The help desk will walk you through the process.

I am trying to claim credit for a grand rounds activity and it is asking me for an event code. Where can I find this?

Answer: This code should have been given to you at the activity or in the credit claiming instructions. Enter the code in the appropriate box in myCME and you will be granted access to claim credit and complete the evaluation for that activity. If you have misplaced your code, call our help desk at 216.444.9990.

I participated in an online activity 3 months ago and am just getting around to applying for online CME, and I notice that the activity is no longer on the website. How can I get my CME credit?

Answer: In general, you have 30 days following the activity to claim credit - credit is not available after this 30 day window. There are some exceptions. If you have a question about the process please contact support at mycme@ccf.org.

I do not see my past-year CME activities on my transcript. What should I do?

Answer: Please call our help desk at 216.444.9990.

I already claimed CME but want to reprint my certificate. How do I do that?

Login to myCME and find the "Recent Activities" table. Once you have found the activity, choose the participation title. This will open the certificate in a new window. Then choose "Print".

If you have a name or title change and you need this to display on your certificate, you can do this very easily by editing your profile. (See above). Once you make the necessary profile changes, all future and past certificates will be updated with the new information.


Registration

I didn’t receive my confirmation/receipt when I registered. Can you resend?

When you register online, a confirmation is sent to the email address that is provided when signing up. Please be sure to check your Junk Mail as it may have been redirected there. If you still can't find it, please call our registration department at 216.448.0777 for further assistance.

Can my spouse/relative attend the course with me?

In cases where space is not limited, guests may attend, but will need to register for the course as attendees.

What are the registration fees for the course I want to attend?

All registration fees are listed online under each particular course. If the course offers online registration, there will be a designated Registration Fees section for that course. If you cannot find this section, click on the image of the brochure for that course – this will open the brochure in your browser, and will provide you with all registration information.

Why doesn’t my password work? I may have forgotten my password, and now I can’t register.

A password may not work because it does not match the email address we have for you in our system. If you have forgotten your password, please click on the registration link, enter your email address and click the “Forgot Password” link. An email will be sent to you with instructions on how to reset your password.


CME Offerings

How do I find a list of upcoming live meetings?

Please click on the following link to view our entire Live Course catalog: Live Course Calendar

Where can I find text-based CME activities?

Please click on the following link to view our online ‘Text Based’ Course catalog: Text-Based CME

Do you offer journal-based activities?

Yes, we have a journal based CME portal with articles for almost every specialty. Follow this link to view our Journal offerings: Journal CME

Do you have audio or video-based CME activities?

Yes, we have webcasts available. Please click the following link to see our Webcast offerings: Webcast Portal

Do you have board review courses, or materials I can use to study for my certification / recertification exam?

Yes, we have board review courses, both live and online. These can be found here: Self-Study CME


Contact US

Email:
mycme [at] ccf.org

Location:
Cleveland Clinic
Center for Continuing Education
1950 Richmond Rd, TR204
Lyndhurst, OH 44124

For general support please call us:
216.444.9990
Be Prepared to Press #2

For assistance with claiming credit, the evaluation process, or myCME, please call:
216.444.9990
Be Prepared to Press #1

For assistance with online registration please call:
216.448.8710

 
Copyright © 2000-2016 The Cleveland Clinic Foundation. All Rights Reserved.
Center for Continuing Education | 1950 Richmond Road, TR204, Lyndhurst, OH 44124
Copyright © 2000-2016 The Cleveland Clinic Foundation. All Rights Reserved.
Center for Continuing Education | 1950 Richmond Road, TR204, Lyndhurst, OH 44124