Course Information


Program Framework

Each day leverages a unique combination of experiential learning and application, while focusing on a distinctive topic. Hear from Cleveland Clinic leaders as teachers and shadow in-tact work teams as you observe the connection between Cleveland Clinic culture, values, and daily operations. Leverage tools and job aids during and after the program to encourage full application of concepts.

  • Day 1: Your Leadership Impact
    • Intentional Leadership
    • Becoming a Team of Teams
    • Driving a Learning Culture
  • Day 2: Cultivating a Culture that Transcends
    • Organizational Culture
    • Empathy in Care and Service
    • Patient Experience
    • Inclusion
  • Day 3: Driving a Culture of Continuous Improvement
    • Quality and Safety in Healthcare
    • Driving Innovation