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Course Information
Continuious Improvement Graphic

Cleveland Clinic has become a world leader in developing and applying methods to continuously improve healthcare.  In this course you will learn directly from those that developed and applied these approaches and see them in action. Most importantly you will personally experience through simulations how to use and apply these concepts.

In developing these methods, the Cleveland Clinic has integrated knowledge and experience from engaging thousands of Cleveland Clinic caregivers, countless improvement experts, healthcare organizations, and service and manufacturing organizations to develop the Cleveland Clinic Improvement Model. As a result over $250M in benefit has been delivered to the organization over the last 5 years.  Learn the approach to building a culture where every caregiver is capable, empowered, and expected to make improvements every day.

Who Should Attend

We invite healthcare professionals including physicians, nurses, administrators, and quality and continuous improvement professionals to attend.

By Attending, Participants Will Be Able To:

  • Identify the key components of a successful tiered huddle system to create their own tiered huddle that engages caregivers in identifying and solving problems
  • Describe how creating a system for problem solving creates long term front line engagement
  • Identify the key components of process and product confirmation in order to develop their own process confirmation system
  • Generate clear alignment around what matters most and ensure caregivers recognize how their work aligns and supports these priorities
  • Utilize tools to sustain improvement efforts


This activity has been approved for 16.75 AMA PRA Category 1 Credits™.