Register Now
Course Information

Agenda

Thursday     Friday

Thursday, October 24*

7:45a – 8:00a
Registration, Light Breakfast, and Networking  
8:00a – 8:30a
Welcome & Program Overview
8:30a – 9:30a
Patient Experience Overview & Journey
9:30a – 9:45a
Patient Story
9:45a – 10:00a
Break
10:00a – 11:00a
Human Centered Design
11:00a – 12:00p
The Importance of a Communication Model: Training and Sustainment
12:00p – 1:00p
Networking Lunch
1:00p – 3:00p
Innovation in Research and Data: How Measurement, Surveys and Data Collection Impact the Patient Experience
3:00p-4:00p
Connecting the Dots: Business Intelligence & Continuous Improvement
4:00p – 5:00p
Main Campus Tour
5:00p
Adjourn for Day

Back to top

Friday, October 25*

7:45a – 8:00a
Light Breakfast, and Networking
8:00a – 10:30a
Leadership Rounding
10:30a – 12:00p
CXO ConsultingDr. Adrienne Boissy
12:00p – 1:00p
Networking Lunch
1:00p-1:45p
Breakout Session #1
  • Ombudsman office
  • Office of Caregiver Experience
  • Tiered Huddles
  • Plan of Care
1:45p-2:00p
Break
2:00p-2:45p
Breakout Session #2
  • Ombudsman office
  • Office of Caregiver Experience
  • Tiered Huddles
  • Plan of Care
2:45p – 3:00p
Program Adjourn and Certificate Distribution

Back to top

*Subject to change