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Course Information

Agenda

October 21, 2026
All times in Eastern Time

A 5-minute Q&A will be included at the conclusion of each talk.

9:30 am
Live stream opens
10:00 am
Welcome and introductions
Ahmad Kilani, MD, MBA, MLS, MSIT, CHCQM-PHYADV
10:05 am
Patient Journey through the Healthcare System
Lisa Yerian, MD

Session 1 – Patient Journey

11:00 am
Introduction to the Patient Journey
Sumana Narasimhan, MD
11:05 am
Emergency Department: Admit or Not Admit? That is the Question
Scott Ceule, MD,FACP, FAAP, ACPA-C
11:35 am
Hospital Throughput and Discharge Planning Impact on Patient Experience
Tiffany Fergusun, LMSW, ACM, ACPA-C
Ritu Prasad, MD, CHCQM-PHYADV
12:05 pm
Innovative Ideas for Hospital Throughput
Jodi-Ann Chin, MD
Thomas Martin, MD
12:40 pm
Lunch break
1:10 pm
Guiding the Auth Approval, Guarding the Experience
Rob McDaniel
Dan Medve
1:40 pm
Impact of Denials on Patient Experience and Strategies for Mitigation
Suzanne Miller, MSN, RN
Michelle Schill
2:10 pm
Breaking Down the Walls: Building Effective Payer–Provider Collaboration
David M. Johnson MD, MBA, CPE
2:50 pm
Break

Session 2 – General Topics

3:00 pm
The Physician Advisor: Professional Boundaries and Ethical Dilemmas, Navigating the Gray Zone
Paul Ford, PhD
Patrick Schmitt, DO
3:35 pm
From Bedside to Boardroom
Ahmed Abuabdou, MBBS, MBA, ACPA-C
Michael Taylor, MD
4:05 pm
Role of Physician Advisors Panel Discussion
Moderator: Nicholas Libertin, MD
Ahmad Kilani, MD, MBA, MLS, MSIT, CHCQM-PHYADV
Meana Gerges, MD
Andrew Maigur, MD, CHCQM-PHYADV, CMPC, CCDS, ACPA-C
Kevin Perry, MD
4:50 pm
Question and Answer
5:00 pm
Closing remarks and adjournment
Ahmad Kilani, MD, MBA, MLS, MSIT, CHCQM-PHYADV

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